ENQUIRE FIRST. AGREE THE CARE. PAY IN ADVANCE.
Payment Information
Owner-approved payment policy — prepared for review only.
Card payments are being prepared.Please enquire about care; Alyssa will confirm available payment arrangements before any payment is requested.
Please enquire before paying. Alyssa checks availability, your pet's needs and care arrangements, then sends a written quotation with dates, full price and payment deadline. Sending an enquiry does not confirm a booking.
Full payment is required in advance for every confirmed booking. Alyssa approves availability, care requirements and the total price before requesting payment. After the agreed arrangements and terms are accepted, Alyssa manually creates a fixed-price Stripe Payment Link using her existing Stripe account and sends it privately to the customer. The customer pays on Stripe’s secure hosted page; Alyssa checks successful payment before sending written booking confirmation. Card payment is preferred when available. Cash is accepted by prior agreement and collected before care begins.
There is no public payment button or instant date reservation. A booking is confirmed after acceptance of the agreed terms, verification of the required payment and written confirmation from Alyssa, subject to any contract already legally formed. An unpaid provisional hold may expire at the quotation deadline. Alyssa will endeavour to contact you before releasing dates; a successful reminder call is not required for an agreed provisional hold to end. Already-confirmed binding contracts are not automatically terminated using provisional-booking rules.
Cancellation/refund rights are in our Terms & Conditions and booking policy. Where applicable, a 14-day statutory period applies. Care starting within it needs a separate express request. Later cancellation charges reflect reasonable net losses, not automatic loss of the full payment.
Never send card numbers, security codes, banking passwords or verification codes through our form/email. Enter card details on Stripe's hosted page. A payment receipt is separate from written care confirmation.
Questions? hello@pawsitivestepsnorfolk.co.uk.
The linked Terms & Conditions are a strengthened draft awaiting final professional legal review and publication approval. Payment information is prepared for review; no payment-taking facility is activated on this website.
Secure card payment through a privately issued Stripe-hosted link is preferred once available. A booking is not confirmed until Alyssa has accepted the arrangements, payment has been verified and written confirmation has been sent.
Send an enquiry